Getting paid

Payment process

HeidiPay aggregates all of your transactions over 7 days and transfers the full amount through a weekly settlement to your bank account. This transfer of funds is made up of the sales within that period, including any deductions such as refunds, HeidiPay fees and disputes (also known as chargebacks). For each payout, a settlement report is created which you can access and download in the “Settlement” section in your Merchant Portal.

Update bank account details

To receive your payments from HeidiPay, please make sure your bank account details are updated in the "Organisation information" section in your Merchant Portal.