Settlement reports
HeidiPay aggregates all of your transactions over 7 days and transfers the full amount through a weekly settlement to your bank account. For each payout, a settlement report is created. Settlement reports provide a detailed breakdown of all payments made to you by HeidiPay and help you to reconcile your accounts.
This guide covers:
How to access your reports
You can access your settlement reports in the “Settlement” section in your Merchant Portal. Here you can view a list of your completed settlements, select an individual settlement to view in more detail and download the settlement report.
Each settlement report shows the transactions which form part of that settlement and provides a breakdown by sales, refunds, clawbacks and fees. Should you wish to reformat or export the data, you can download the report in csv format and open in a spreadsheet or database application.
How to read your reports
The Settlement Details section of a settlement report provides the following information:
| Name | Description |
|---|---|
| Settlement ID | A unique system ID for the settlement |
| Settlement reference | The reference you will see on your bank statement |
| Settlement date | The date on which the settlement was calculated |
| Order value (sales) | The total gross sales value of the orders included within the settlement |
| Total refund value | The total value of any customer refunds included within the settlement |
| Total clawback | The total value of any clawbacks included within the settlement |
| Total fees | The total value of the merchant fees included within the settlement |
| Total settled | The net settlement amount of the sales, refunds, clawbacks and fees |
Each settlement is comprised of a number of transactions. Each payment to or from a merchant is recorded as a transaction. For example, an order made by a customer will initially show two transactions, one for the advance by HeidiPay to the merchant and one for the fee paid by the merchant to HeidiPay. The transactions section of a settlement report provides the following information:
| Name | Description |
|---|---|
| Transaction ID | A unique system ID for the individual transaction |
| Merchant order ID | The merchant’s own order reference |
| Payment Plan ID | The HeidiPay customer payment plan ID |
| Date | The date of the transaction |
| Sales | The gross sales value if the transaction is an Advance |
| Refund | The refund value if the transaction if a customer refund |
| Clawback | The clawback value if the transaction is a clawback |
| Fees | The fee value if the transaction is a fee payment |
How to reconcile your settlements
You can use your settlement reports to perform a number of different reconciliations:
1. Reconciliation of settlement against bank account
Use the Settlement Reference to match the settlement amount against your bank statement
2. Reconciliation of transactions within a settlement
Use the Merchant Order ID or the Payment Plan ID to reconcile your orders in the Orders screen against the transactions within a settlement
Updated about 1 year ago